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Once we have established that the folder is mail-enabled, we can move on with a few more administrative tasks. (Note: if you are running an Exchange 2000 Native mode organization, Public Folders are automatically mail-enabled). You will either be prompted to establish an email address or you will be informed the folder is already mail-enabled. Right click over “Customer Support Mail”, and select All Tasks, and then click on Mail Enable.You will see your Customer Support Mail folder listed in the tree. In “Exchange System Manager”, expand Folder and then expand Public Folders.In order for the Public Folder to receive email it is important to ensure that it is mail-enabled. Your newly created Custom Support Mail folder will now appear in the Public Folder tree. Make sure that the “Folder Contains” is set to “Mail and Post Items”, click OK Supply your folder with a suitable name (in our example we will call it Customer Support Mail).

You will now be presented with the “Create New Folder” dialogue box.In Outlook, expand Public Folder and then right click over “ All Public Folder”.The first thing we need to do is create the Public Folder that is going to be used as the mailbox. Any mail being addressed to needs to be handled by your Customer Services department. The best example of using a Public Folder as a mailbox would be for an email address of. What we are going to talk about in this article is the process of using a Public Folder as a mailbox. In one of my previous articles I discussed how we can setup a mailbox that can be used by multiple users.